Refund Policy

At Avilens, we want you to be completely satisfied with your bird watching gear. If for any reason you are not, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds

You may request a refund for any product purchased from Avilens within 30 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

How to Request a Refund

To initiate a refund, please follow these steps:

1. **Contact Us**: Reach out to our customer service team at [email protected] with your order number and the reason for the return.
2. **Return Instructions**: We will provide you with detailed instructions on how to return your item. Please note that you will be responsible for the shipping costs associated with returning the item, unless the return is due to our error (e.g., wrong item sent).
3. **Shipping the Item**: Securely pack the item and include a copy of the original receipt. Ship the item to the address provided in our return instructions.

Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exclusions

Please note that certain items, such as gift cards and clearance items, are non-refundable. Additionally, if the item shows signs of use or is returned outside the 30-day window, it may not qualify for a refund.

Contact Us

If you have any questions regarding our refund policy, please don’t hesitate to reach out. You can contact us at: